Website Privacy Policy

Key details

This practice Privacy Policy describes how Dr Alex Nikolaou uses and protects the information you provide when using this website.

If you provide information through this website, it will only be used in the ways described in this Privacy Policy.

This policy may be updated from time to time. The latest version is always published on this page.

Last updated: 01/01/2022

If you have any questions about this policy, please contact us by email or in writing.

Introduction

We gather and use patient information in order to provide products and services and to enable certain functions on this website.

We also collect information to better understand how visitors use this website and to present timely, relevant information online.

Website Forms

Forms on this website collect personal data that you submit. This information may be emailed and stored using industry-standard UK email hosting and practice management records for the purpose of providing you with a service.

General Data Protection Regulation (GDPR) (EU) 2016/679

Our practice is notified with the Information Commissioner’s Office (ICO). Our Data Controller can be contacted at our practice address or by telephone with any questions regarding the protection of your personal data.

Patient Records

Our practice is registered with the Care Quality Commission (CQC). Details of our registration can be viewed at www.cqc.org.uk.

Our practice complies with the CQC data protection policy for patient records, both offline and online.

What data we gather

We may collect your data in a variety of ways on this website. Our lawful basis for processing your data is your explicit consent. We may store this data indefinitely.

• Contact information, including your email address
• Demographic information, such as postcode, preferences and interests
• Website usage data
• Other information relevant to patient enquiries
• Other information relating to special offers and surveys

How we use this data

Collecting this data helps us understand what you expect from our practice, enabling us to improve our products and services.

• For internal records
• To transfer or share sensitive patient data with other registered dental or medical professionals
• To improve the products and services we provide
• To contact you in response to a specific enquiry
• To customise the website for you
• To send promotional emails about services, offers or other relevant information
• To send promotional mailings or call you about services and offers
• To contact you via email, telephone or post for research purposes

Your individual rights

As an individual, you have the following rights regarding the data we collect and store:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision making and profiling

To exercise any of these rights, please contact the practice and speak to our Data Controller or Data Protection Officer.

Cookies and how we use them

What is a cookie?

A cookie is a small file placed on your device. It enables our website to recognise your browser as you move between pages.

Cookies help websites store preferences, provide relevant content and improve usability.

How we use cookies

• Analytics: to understand website usage and improve design, content and functionality
• Sign-in recognition: to identify whether you are signed in to the website
• Content testing: to test different versions of content
• Preference storage: to present more relevant information
• Return visits: to recognise returning users and improve experience

Cookies do not give us access to your computer or personal information beyond what you choose to share.

Controlling cookies

You can manage cookies through your browser settings. If you choose to refuse cookies, some parts of the website may not function as intended.

Unless you change your browser settings, our website may issue cookies when you visit it.

To learn more about cookies, view our Cookie Policy.

Controlling information about you

When you fill in a form or provide personal details on our website, you may see tick boxes allowing you to:

• Opt in to receive marketing communications from us by email, telephone, text or post
• Opt in to receive marketing communications from third-party partners by email, telephone, text or post

If you have agreed that we can use your information for marketing, you can withdraw consent at any time by:

• Sending us an email
• Writing to us

Any personal information we hold about you is stored and processed in line with our data protection policy and the General Data Protection Regulation (GDPR).

Security

We will always hold your information securely. To prevent unauthorised access or disclosure, we have implemented strong physical and electronic safeguards.

We also follow strict procedures to ensure all personal data is handled in accordance with the GDPR.

Links from our site

Our website may contain links to other websites. Please note that we have no control over websites outside the www.dralexnikolaou.co.uk domain.

If you provide information to another site, we are not responsible for its privacy and data protection practices.

Feedback

If you believe there is a problem with the way we are handling your data, you may complain directly to the ICO at https://ico.org.uk/.